last updated: September 3, 2026

Privacy Policy

Northstar is an invite-only product for teams that want a clearer view of their revenue operations. This policy explains the basic ways we collect, use, and protect information when you use Northstar.

Information We Collect

We collect account information you provide or that is provided through your approved sign-in method, such as your name, email address, organisation, and authentication details. When your organisation connects business systems to Northstar, we process the data needed to provide dashboards, analysis, integrations, and related product features.

Product Analytics

We use PostHog to understand how authenticated users use Northstar. Product activity is recorded by Northstar's servers as well as in the browser so that privacy tools which block browser analytics do not create an incomplete access history. This includes account and organisation identifiers, dashboard pages and resources accessed, visit times, completed actions, access failures, organisation roles, and whether access came from an authorised Northstar support account. It also includes interaction metadata for the Northstar AI chat, such as whether a message was sent or a response completed. We do not send AI prompts, AI responses, dashboard query parameters, customer dashboard contents, or network payloads to PostHog. We use session replay on authenticated dashboard pages to understand usability problems. Replay masks all text, element attributes, and form values before transmission and blocks images, video, canvas, embedded frames, console output, and network payloads.

How We Use Information

We use information to operate Northstar, authenticate users, provide customer support, maintain security, improve reliability, and communicate about the service. We do not sell personal information.

Sharing

We share information only with service providers who help us run Northstar, when required by law, when needed to protect the service, or with your organisation according to its use of the product.

Security And Retention

We use reasonable technical and organisational safeguards to protect information. We keep information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements.

Contact

Questions about this policy can be sent to stephen.richard.cook@gmail.com.